Pampering you deserve at Somerset on Salamanca, Hobart
Issue: Jan 2010
Breakfast at the private walkout balcony in Somerset on Salamanca, Hobart is a perfect start to any morning
With no fancy machine, boyish-looking Richard is able to skillfully put a balloon within a balloon. This angel guest service officer is always on a special look out for families who stay at Somerset on Salamanca, Hobart
“The balloons keep the kids occupied when the parents are busy unpacking. They also help to get the kids settled down in a new environment,” says Richard who has been with the serviced residence since it opened its doors in 2001.
The angel in the house: Richard pumping a balloon (with another balloon within) to thrill his little guest.
It all started when he picked up some balloons (branded with the Somerset logo) and blew them up for the kids that stayed there. He saw how his little act delighted the kids. But as the branded balloons ran out, Richard started buying his own balloons so that he could continue to entertain those tiny guests.
Richard’s initiative is much to be applauded and typical of the service you can expect at Somerset on Salamanca. The staff goes beyond their call of duty to make your stay with them not only pleasant but a memorable one as well.
Guests Mr & Mrs Chiartano went to Somerset on Salamanca for one of their annual getaways, courtesy of their daughter, and found Somerset on Salamanca one of the best places they have stayed in.
Apart from the services and convenience they enjoyed, they were pleasantly surprised when they received a birthday gift (a pen), a card and an anniversary present (a box of chocolates) from Somerset during their stay. As it turned out, a room attendant had arranged with a guest relations officer to present them with the special gifts after she found out over a casual conversation that the elderly couple was celebrating Mr Chiartano's 80th Birthday and their 55th wedding anniversary.
Such fine touches and attention to detail truly make Somerset on Salamanca such a delight for many who have stayed there.
“Even if we don't know in advance about a guest’s special occasion, if Guest Service happens to hear something on check-in or housekeeping notices something when cleaning a guest room, we will make an effort to make the day special,” says Justin Geddes, Residence Manager of Somerset on Salamanca.
And it’s not just any gift for their guests. “We always aim to use local Tasmanian products whenever recognizing special occasions, this could be something like a nice bottle of Ninth Island Pinot Noir wine (Tasmania is known for its Pinot Noir wine) or premium Tasmanian Chocolate truffles from D'Anvers Confectionary. One of the more unique presents is a Giant Tasmanian Freckle (chocolate covered in candy and shaped like the state of Tasmania). This is a great gift for corporate guests to either enjoy whilst they are away from home or to take with them for their children when they head home,” Geddes adds.
Spacious luxury in every way for a better night’s sleep
A better night’s sleep
Ever heard of a pillow menu? Well, at Somerset on Salamanca, you can choose from a variety of different pillows to have in the room. The complimentary pillows range from hard, soft, European, to latex rubber, just to name a few - all just so you can have a better night’s sleep.
If you decide to stay up later in the night or chose to wind down with a movie, or just to occupy your kids before bedtime, check out the complimentary DVD library at the front desk. Genres range from animated films, romance to comedy and action films.
Convenience at your doorstep
Guests not only enjoy a good view of Hobart, they also are in close proximity to tourist attractions such as the Salamanca Market
The Salamanca area is considered Tasmania's foremost entertainment hotspot, with dozens of restaurants and shops, a great nightlife and exciting galleries and craft shops to suit every budget.
This area where Somerset sits is also home to Hobart's top tourist attractions, including the famous Salamanca Markets, Parliament House, Theatre Royal, Anglesea Barracks and St David's Park.
What is alluring in this property are the 18 spacious residences, each with its own private walkout balcony or courtyard.
Each residence is beautifully furnished with contemporary décor, modern fittings and amenities.
And when it comes to meal times, you can literally leave cooking and messy kitchens, well, back home. Meal delivery and grocery shopping services and charge back facilities with local restaurants will ensure that there are plenty of choices when it comes to meal times.
In particular, there are two great restaurants that you can charge back your bills to your room.
Marque IV along Elizabeth St Pier is a place where you can have contemporary fine dining, surrounded by waterfront harbour views. Marque IV was named one of Australia's top 100 restaurants last year.
Also on Elizabeth St Pier is Tavern 42 Degrees South or commonly known as T42. This restaurant has become a popular Hobart icon. Besides having a relaxing and friendly atmosphere, T42 serves early morning breakfast right through to lunch, dinner and the late night lounge.
Somerset on Salamanca, Hobart
No 8 Salamanca Place, Hobart, TAS 7000, Australia
Tel: (61-3) 6220 6600