When Openness and Creativity Flow
Because iCare Award winners increase workplace vibrancy in their own colour quotient
Issue: May 2012
CapitaLand staff like Wang who exhibit the spirit of openness and excellence were accorded the inaugural Because iCare Awards
It has often been said: it’s not the work; it’s the people that make a difference. This could not be truer at CapitaLand. In their work environment, CapitaLand employees approach issues by speaking up, listening attentively and responding appropriately in the spirit of Because iCare, a move that the organisation strongly advocates (read Speak Up, Listen and Respond Because iCare).
Last November, CapitaLand presented 33 employees with the inaugural Because iCare (BiC) Awards to acknowledge the good work they have done to engage co-workers in meaningful ways. This issue, INSIDE brings you the BiC Award winners that have turned challenges into victories and brought vibrancy to the people working around them.
Motivating Personality Adds Vibrancy to Work
Her colleagues call her “Sister Helen”, a term of affection and respect for the CapitaLand veteran who is the longest-serving employee in the company. Helen Wang, Deputy General Manager of Corporate Services at CapitaLand China Holdings also earned the title because she treats her subordinates like family.
Wang was responsible for spearheading the 2011 semi-annual CapitaLand China Holdings management conference in Beijing. On the second day of the conference, her team had to stay back to prepare gift packs for the guests to be given out the next day. PIt was tedious work. Photographs from the conference had to be screened, selected and stored into USB flash drives with a Peking opera mask specially printed for the event. It was no easy feat after two whole days of intense conference activities. But Wang remained energetic and encouraging her team to press on, impressing all her Gen Y colleagues.
Wang may be 20 years older than her Gen Y colleagues but her energy and passion have impressed them all
“I enjoy working with young colleagues because their passion and energy are infectious. This company has given me plenty of opportunities to broaden perspectives and improve myself. When I am doing something I love, I am naturally more energetic,” explained Wang.
When it comes to work, Wang is not afraid to get her hands dirty despite her seniority in the company as she believes in leading by example, an attribute that has won her praise with her subordinates.
“I believe that as a department head, one should set a good example in work competency, self-discipline and personal behaviour. I try to help my subordinates in difficulties they encounter at work so that they won’t feel alone,” said Wang.
Openness Adds Creativity to Designs
Norman Yapp’s portfolio in China may well be the envy of every shopaholic. As the Deputy General Manager of Tenancy Design & Co-ordination at CapitaMalls Asia (China), he is responsible for the shop designs of CapitaMalls in East, South and West China. Trawling malls all over China to oversee colourful shop fronts and displays is all in a day’s work. But it is not just what he does that has earned him the trust of his superiors and the respect of his subordinates. It is how he does it. Yapp is known to be always open to suggestions, and unstinting in sharing his experiences with his team to make each project better.
“I think when you work with something as subjective as design, you have to remain open-minded because there is no real right or wrong answer. So, I believe in open communication and working together as a team for better solutions and ideas,” said Yapp.
This openness was much appreciated by the free-spirited designers he worked with when collaborating on mall transformations in East China. Because he showed respect for their creativity, he was able to extract the best from them, making the projects successful.
“When you manage people, it isn’t only about the work. You have to understand their personal problems which can affect their work. If you have a listening ear, they will be more willing to contribute,” shared Yapp.
Sun’s desire to improve systems and work conditions constantly prompts him to help the company change for the better
Creative Ideas Add Colour to Company
Senior Finance Executive at CapitaMalls Asia (China) in Beijing Sun Huangfa, is another example of a CapitaLand employee who goes over and above the call of duty every time. Apart from his day-to-day work, Sun was actively involved in the fundamental work of the Financial Share Service (FSS), an automated accounting system. He organised and coordinated the database management of financial vouchers and came up with an effective workflow for voucher management.
“Helping to better working conditions is something I strive towards. It may not be part of my job per se but I think it is everyone’s responsibility to help the company,” said Sun. “I’m very proud to be able to contribute in this way.”
Because of his belief in giving his all and doing what he can to make improvements, he also volunteered to research the pattern of electricity consumption and the system of charging usage to improve the withholding plan of electricity charges.
“I just like to think through things and provide solutions. I enjoy the challenge,” said Sun.
Open and energetic leadership; creative and curious minds – these are the individuals who add colour to CapitaLand in their own ways to make the organisation stronger and more dynamic than before.